> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kopy.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The product doesn't appear on my website, what do I do?

| If after importing the products you cannot see in in your store, please do this:

1. Go here in your shopify admin
![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image_wckw8k.png)

2. Enable Online store in the Sales channel of the product.
![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image_rjkktz.png)

3. Make sure it's Active as well, not in Draft.
![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image_w6l40x.png)

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