> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kopy.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Importing fails? Try CSV Export! (works 100% of the times)

| To import a product using CSV, follow these steps:

1. Paste the product link that you want to copy on the app then click "Import Products"

![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image-4_1ne7uv5.png)

2. Instead of clicking "Import product(s)", hit the "Export to CSV" button in the "Edit before importing" window.

![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image_1el3atu.png)

3. Then click "Download CSV File".

![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image_1trwavv.png)

4. Then go to your "Products" page in the sidebar.

![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/kopy_2lu9ms.png)

5. In your "Products" page click the "Import" button on the top right.

![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/kopy2_145bec5.png)

6. Drag and drop or choose the CSV file you just downloaded and click "Continue" then "Import products". You can check the "Overwrite existing products" just in case.

![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image_1poqo1n.png)

| Did you enjoy using Kopy? You can leave a review [Clicking here](https://www.g2.com/products/kopy/reviews). (we really appreciate your feedback :))