> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kopy.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to troubleshoot the "Error Linking!" message?

# How to troubleshoot ${color}[#ff0000]( Error Linking! ) problem

![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image-3_d3n3vh.png)

### If you're encountering the "Error Linking!" message, here are a few steps to help resolve the issue:

1. **Verify Your Shopify Store Domain:** Ensure that your Shopify store domain ends with **.myshopify.com**. You can find it in your Shopify admin, typically under **Settings**.
**You can find it here: **

![](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/image-1_wneq59.png)

2. **Check Permissions:** Confirm that your app has the necessary permissions, including the following:

* write_products
* read_products
* read_locales
* write_script_tags
* read_script_tags

![permissions](https://storage.crisp.chat/users/helpdesk/website/37b545cf10121600/permissions_lndpl8.png)

3. **Access Token Verification:** Ensure that your Access Token is correct and hasn't been altered or truncated. We recommend copying your Access Token to a notepad to avoid losing it.

||| **Remember**, you can only copy your Access Token once. If it's lost, you'll need to repeat the entire process to obtain a new one.

### Once you've verified all the above details, click on ${color}[#0145da]("Link Store") to try again. If the issue persists, feel free to contact us via email at ${color}[#2e8bc0](contact@llcversus.com) or through our [chat support](https://kopy.crisp.help/en/). We're here to assist you!

| Did you enjoy using Kopy? You can leave a review [Clicking here](https://www.g2.com/products/kopy/reviews). (we really appreciate your feedback :))