Articles on: Frequently Asked Questions

How to fix the error "The file is not supported on trial accounts. Select a plan to upload this file"

If you encounter the error message "The file is not supported on trial accounts. Select a plan to upload this file" while attempting to import products with the Kopy app, simply upgrade your Shopify plan to at least a basic plan, then retry the process, and it should function correctly.

To upgrade your Shopify store plan please follow this LINK and select your Shopify plan of choice.

If you encounter any issues with the process please feel free to contact us via email at contact@llcversus.com or through our chat support. We're here to assist you!

Did you enjoy using Kopy? You can leave a review Clicking here. (we really appreciate your feedback

Updated on: 06/12/2024

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